Returns & Exchanges

At  Sealing Wax Australia (Jax Wax Pty. Ltd.) we appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues on receipt of your order.

• We will only accept refunds & exchanges within 14 days.
• Items will only be exchanged or refunded if they are unused and in the original packaging. A copy of your invoice/receipt must also be included.
• Please post items back to Returns at Sealing Wax Australia, 59 Officer South Road, Officer, Victoria 3809, Australia.
• The cost of returning items for exchange or refund is to be paid by the customer.
• In the unlikely event that you have received faulty or damaged goods, we will cover the return postage costs.
• Please make sure that any returns are packaged securely and are posted using an insured & trackable method (such as Registered Post). Sealing Wax Australia (Jax Wax Pty. Ltd.) will not be responsible for items going astray in the mail or if they are returned damaged.
• All returns are to be pre-approved by  Sealing Wax Australia (Jax Wax Pty. Ltd.)  Please clearly display your name (as indicated on invoice) on the returning package.
• Sealing Wax Australia (Jax Wax Pty. Ltd.) reserves the right to refuse a return if the above conditions are not met.
• Refunds are processed within 7 days of receipt of returned goods and will be made via the same payment method.
• SALE items are not covered by our Returns and Exchange Policy unless deemed faulty.